At SDMI, we want you to have a clear understanding of our courses before you enroll. This Refund and Returns Policy explains the terms that apply to purchases made through our website.
1. Digital Courses
All courses available on SDMI are digital, recorded learning products. Once your payment is completed and course access has been provided, the purchase is considered final.
Due to the nature of digital content, we generally do not offer refunds, returns, or cancellations after course access has been granted.
We recommend reviewing the course description, syllabus, available information, and other course details carefully before making your purchase.
2. Course Access Issues
If you have successfully purchased a course but are unable to access the course due to a technical issue from our side, please contact our support team.
We will review the issue and make reasonable efforts to restore your access as soon as possible.
3. Duplicate Payments
If you have accidentally made more than one payment for the same course, please contact us with your payment and order details.
After verification, the duplicate payment may be eligible for a refund.
4. Payment Failure or Pending Transactions
Sometimes a payment may be deducted from your account even though the order does not appear to be completed.
If this happens, please contact us with the relevant transaction details. We will verify the payment status and assist you accordingly.
5. Cancellation Policy
Course purchases cannot generally be cancelled once the payment has been successfully processed and access to the course has been provided.
6. Refund Eligibility
Refunds may only be considered in exceptional circumstances, such as a verified technical or payment-related issue that prevents you from receiving the course you purchased.
Any refund request will be reviewed on a case-by-case basis.
7. How to Request Support
If you have an issue with your purchase or course access, please contact us with:
Your registered name
Registered email address
Course name
Order or transaction details
A brief description of the issue
Our team will review your request and get back to you with the appropriate resolution.
8. Contact Us
For questions regarding refunds, cancellations, payments, or course access, please contact our support team. We’ll be happy to help resolve genuine payment or access-related issues.
Email: enquiry@sdmiacademy.com
Phone: +91 93113 44584